However, trying to keep track of where each individual is in your sales process can be extremely difficult. If you have more than a handful of customers or subscribers, trying to ensure they each get the information they need can be nearly impossible. To help you monitor progress and implement different campaigns, you can use an automation tool.
Automation can help you segregate your email lists to start sending better content. By setting up different workflows and processes, the automation tool of your choosing can begin to track and record the different behaviors and engagements that your leads have. When you identify what they're looking for, what content they're interested in, and what needs or fears they have, you can provide them with additional information and resources to move them closer to the purchasing phase.
By using automation in your email marketing, you're able to establish different lists based on the behaviors of your target audience. When a lead signs up for a webinar, clicks a link in your newsletter, or makes a purchase, you're able to record this information and begin to develop a profile of that individual. Based on their past habits, you can send more specific and detailed content to move them to the next step.
To use automation in your email marketing, you need to develop a series of workflows or campaigns. However, you don't want to jump in too deep before you truly understand your audience's behaviors. If you don't already have automated campaigns developed, start out small, such as with a subscription entry campaign for new leads. From there, you can begin to build based on the customer behaviors you discover.