Hosting Support

Help for SP Marketing hosting customers.

Account Login

Manage billing, invoices and services.

cPanel Login

Manage email accounts, files and settings.

Knowledgebase

How-to articles for email setup and common questions.

Network Status

Check for known outages or maintenance.

Contact Hosting Support

Open a support request.

Need Help Now?

Call 1-877-347-3376, Monday through Friday, 9:00am to 5:00pm.

Choose the Fastest Support Path

If you need to pay an invoice or update account information, use Account Login. For email accounts, passwords and site files, use cPanel. If you need a person to investigate a problem, send a support request with the affected domain, the page or mailbox involved, and what you saw. That information helps us find the issue faster.

Before You Open a Ticket

Check Network Status for any reported interruption. If the issue is limited to one page, try another browser or device and note whether the same problem occurs. For email trouble, include the address affected and any error message, but never send your password in a ticket. If the website is unavailable to customers, call us so we can triage it promptly.

What Happens Next

Our team reviews the request, confirms what we need to investigate, and follows up through the support channel. Work outside the hosting service or Managed WordPress Updates is scoped separately before it begins.

Common Hosting Issues You Can Check Yourself

Many support requests have a simple cause. A few quick checks can save you time and help us zero in on the problem if you still need a hand.

Email Stopped Arriving

Check whether the mailbox is full. A mailbox that reaches its storage limit stops accepting new mail, and senders may get a bounce message. Deleting old messages with large attachments often fixes it.

Also check your spam or junk folder and any filters you created. A filter set up months ago can quietly move mail out of your inbox.

Email Works on One Device but Not Another

If you changed your email password, every phone, tablet and computer that checks that mailbox needs the new password. A device still using the old one will keep failing, and repeated failed logins can trigger a temporary block.

Your Website Change Is Not Showing

Your site and browser keep saved copies of pages so they load faster. After an edit, you may be seeing an older copy. Try a private browsing window before reporting the change as missing.

A Security Warning Appears on Your Site

Your SSL certificate is what puts the padlock in the browser bar. If visitors see a warning, note the exact wording and which address they typed, with or without www. That detail matters when we investigate.

Your Site and Email Went Down at the Same Time

Check that your domain has not expired. When a domain lapses, the website and email stop working together. Renewal notices go to the contact email on file, so keep it current.

Keep Your Account Details Current

Update the billing contact when staff change
Remove access for former employees and vendors
Store cPanel and account logins in a password manager, not a shared document

When the Fix Is Bigger Than Hosting

Some problems come from the website itself, such as a plugin conflict after an update. If your WordPress site is with us, Managed WordPress Updates at $49 per month keep plugins, themes and core current with a person reviewing each update.

For email on your own domain or extra domains, see email hosting and domains. For a broader review, use our website security and hosting checklist.