Hosting Support
Need Help Now?
Call 1-877-347-3376, Monday through Friday, 9:00am to 5:00pm.
Choose the Fastest Support Path
If you need to pay an invoice or update account information, use Account Login. For email accounts, passwords and site files, use cPanel. If you need a person to investigate a problem, send a support request with the affected domain, the page or mailbox involved, and what you saw. That information helps us find the issue faster.
Before You Open a Ticket
Check Network Status for any reported interruption. If the issue is limited to one page, try another browser or device and note whether the same problem occurs. For email trouble, include the address affected and any error message, but never send your password in a ticket. If the website is unavailable to customers, call us so we can triage it promptly.
What Happens Next
Our team reviews the request, confirms what we need to investigate, and follows up through the support channel. Work outside the hosting service or care plan is scoped separately before it begins.
Frequently Asked Questions
Log in to cPanel, open Email Accounts and choose Connect Devices for settings. Or call us and we will walk you through it.
Use the forgot password link on the account login page, or call our team.
You can call our team at 1-877-347-3376, Monday through Friday, 9:00am to 5:00pm. You can also open a support request any time through the Contact Hosting Support link on this page.
Visit the Network Status page from Hosting Support to check for known outages or maintenance. If you still need help, open a support request or call our team during business hours.
Use the Account Login on the Hosting Support page. That is where SP Marketing hosting customers manage billing, invoices and services. Email accounts, files and settings are managed separately in cPanel.
